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User support


To help users get familiar with the website and do searches, the following tutorials have been created:

Multimedia Library

User support 2

For any clarifications needed or if you have comments or suggestions for improvements, please do not hesitate to contact us at the e-mail:


For any questions regarding EUMOFA website, its functioning and its data query system, please call one of the following toll-free telephone numbers:


Belgium: 0800-761-10
France: 0800-901174
Germany: 0800-181-1647
Spain: 900-868516
United Kingdom: 0-808-101-0950
All other countries (non toll-free number): 0039-06-853-735-37


Technical support will be provided in English only, from Monday to Friday from 10:00 to 13:00 and from 15:00 to 17:00 Central European Time.


The service is not available from mobile phones.


FAQs - Frequently Asked Questions


Through our interaction with EUMOFA users we have received the below questions. The answers are provided when you click on the questions.


An error occurred while processing the template.
The following has evaluated to null or missing:
==> serviceLocator.findService("com.liferay.portlet.journal.service.JournalArticleService")  [in template "20155#20187#22344" at line 1, column 34]

Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing</#if>. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (!myDefault, (

FTL stack trace ("~" means nesting-related):
	- Failed at: #assign journalArticleService = servi...  [in template "20155#20187#22344" at line 1, column 1]
1<#assign journalArticleService = serviceLocator.findService("com.liferay.portlet.journal.service.JournalArticleService") /> 
3<#if entries?has_content> 
5	<div class="accordion eumofa-accordion" id="accordion2"> 
6	<#list entries as curEntry> 
8		<#assign assetId = curEntry.getClassPK() /> 
10		<#assign contentByLocale = journalArticleService.getLatestArticle(assetId).getContentByLocale(locale) /> 
12		<#assign document = /> 
14        <#assign answer = document.selectSingleNode("//*/dynamic-element[@name='"+"answer"+"']/dynamic-content") /> 
16        <div class="accordion-group"> 
17            <div class="accordion-heading"> 
18                <a class="accordion-toggle collapsed btn" data-toggle="collapse" data-parent="#accordion2" href="#${assetId}"> 
19                    ${curEntry.getTitle(locale)} <span class="menu-down"></span> 
20                </a> 
21            </div> 
22            <div id="${assetId}" class="accordion-body collapse"> 
23                <div class="accordion-faq"> 
24                    <p>${answer.getText()}</p> 
25                </div> 
26            </div> 
27        </div> 
29	</#list> 
30	</div> 
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